Management at Work

Imagine you own a pro hockey team. One of your players was just permanently suspended for attacking a referee during play. Now you have to hire a new goalie.
You’ve interviewed 10 different players, and they all have good skills. But you’re worried. You know that people aren’t always themselves during the interview process. You’re discussing this problem with your second in command, André Tremblay.
ANDRÉ: So, have you found us a new goalie yet?
YOU: I’m so frustrated. These goalies all did good interviews, and they all talked about the fact that they’ve never had a problem with a referee before. But I know better than to believe everything I hear.
ANDRÉ: Oh, that’s a problem. In fact, there’s something called a. _______ that says that sometimes a situation can be more responsible for a person’s actions than that person’s personality is! You also have to think about how powerful the situation is, or b. _____________ .
YOU: You’re right. But is it possible that I might be the problem?
ANDRÉ: Well, it’s true that you have certain characteristics that shape your own perception. You often use your c. _______ , or filter, to make quick initial assessments of a person. In addition, if you have a positive d. _________you are likely to view the interviewees more positively than people who do not have that trait.

Option for
a. discounting principle or stereotype effect
b. the strength of situational cues or likelihood of streotyping or chracteristics of the perceiver
c. attitue, intentions, self concept, perceptual lens
d. mood, context, cognitive structure or self concept