Sam is a customer support specialist who helps clients figure out problems with their computers. Most customers who call for help feel very frustrated. However, Sam has strong _________. He has patience with everyone who calls and is sure to manage his own emotions so that he can help others in a calm and respectful manner.

A) time management skills
B) behavioral skills
C) self-representation skills

Behavioral skills refers to an individual's coportamental characteristics such as resilience, ability to listen and speak empathically, that is, affective communication, giving truth to the listener. In this sense, Sam presents behavioral skills by how to serve his customers.

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PhantomWisdom PhantomWisdom · Answer 2 · 2022-02-01T13:59:36+01:00

B) behavioral skills

Customer support specialist

Responsibilities of a Customer Support Specialist include addressing customer problems, recommending solutions, and guiding product users through features and functionalities.
To be successful in this profession, you must be an exceptional communicator who can gain the trust of our clients.
Sam is a customer service representative who assists customers in resolving computer issues. The majority of clients who call for assistance are really frustrated. Sam, on the other hand, has a strong B) behavioral skills. He is patient with everyone who calls and makes an effort to control his emotions so that he can assist others in a calm and courteous manner.

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